Refunds and returns - Tre Ponti Europe

Return of a purchase

The return of the products is always at the customer’s expense and can be made all over the world within 14 days from the date of arrival of the goods.

Return conditions

  • Purchased products must be returned from the country they were sent to and be accompanied by the original Return Form.
  • Returned items must not have been used and must be in their original condition, with all Tre Ponti labels applied.
  • In the case of incomplete, damaged, worn, soiled, modified or returned items in such a condition as to reasonably assume use, the return will not be accepted.

For Italy and Europe:

    • Returns:

      Returns costs are charget to the customer.

      The item must be returned by express courier.

      Returns sent by post will not be accepted.

    • Change color or size:

      Any changes in size, color are completely free.

      Subsequent changes will be at the expense of the customer.

      After the third attempt by the courier to deliver or collect the exchange, the costs will be borne by the customer.

Contact form for exchanges and returns

Before making any return please contact customer service by filling out the form below

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